Customer Service Representative
2 semanas atrás
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at Marriott International. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our guests and ensuring their stay with us is memorable and enjoyable.
Key Responsibilities
- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Work closely with the events team to ensure seamless execution of events and meetings, including coordination of logistics, catering, and audiovisual equipment.
- Develop and maintain strong relationships with guests, understanding their needs and preferences to provide personalized service.
- Collaborate with the hotel team to ensure seamless communication and coordination of services, including room assignments, amenities, and special requests.
Requirements
- High school diploma or equivalent required; degree in hospitality or related field preferred.
- Fluent English language skills; Spanish language skills a plus.
- Excellent communication and interpersonal skills, with ability to work effectively with diverse groups of people.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining a high level of customer service.
About Marriott International
Marriott International is an equal opportunity employer, committed to diversity and inclusion in the workplace. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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