Customer Service Representative
1 semana atrás
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sitel Do Brasil Ltda. As a key member of our call center team, you will be responsible for providing exceptional service to our clients, resolving customer concerns, and processing orders and payments.
Key Responsibilities
- Respond to customer inquiries in a timely and professional manner
- Process orders and payments accurately and efficiently
- Resolve customer concerns and issues in a fair and effective manner
- Provide training and support to new team members
- Meet or exceed performance metrics and quality standards
Requirements
- High school diploma or equivalent required
- Intermediate English language skills required
- Desirable experience in customer service, preferably in a call center environment
- Knowledge of computers and rapid scanning
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Benefits
- Competitive salary
- Meal voucher or food allowance
- Dental and medical plans
- Opportunity for growth and professional development
- Leadership development program
- Language development program
Work Environment
We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is committed to providing exceptional service to our clients, and we are looking for like-minded individuals to join us.
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