Finance Operations Assistant

2 semanas atrás

Curitiba, Paraná, Brasil beBeeCustomerService Tempo inteiro R$30.000 - R$54.000

Job Title: Finance Operations Assistant

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The primary goal of this role is to provide high-quality technical support and resolve client issues in a timely manner.

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Responsibilities:

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  1. ">

  2. Process Management

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    • Manage transactions according to quality standards.">
    • Field all incoming requests from clients via phone or email in a courteous manner.">
    • Document end-user information, including name, department, contact info, and problem nature.">
    • Update availability in the RAVE system to ensure process productivity.">
    • Record, track, and document queries received, problem-solving steps taken, and total resolutions.">
    • Follow standard processes and procedures to resolve client queries.">
    • Resolve queries as per defined SLAs in the contract.">
    • Access and maintain internal knowledge bases, resources, and FAQs for effective problem resolution.">
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  3. Customer Service Delivery

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    • Diagnose and troubleshoot client queries in a user-friendly, courteous, and professional manner.">
    • Provide product support and resolution by performing question diagnosis while guiding users through step-by-step solutions.">
    • Maintain logs and records of customer queries as per standard procedures and guidelines.">
    • Accurately process and record incoming calls and emails using designated tracking software.">
    • Offer alternative solutions to clients with the objective of retaining business.">
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  4. Capability Building

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    • Undertake product trainings to stay current with features, changes, and updates.">
    • Enroll in product-specific and other trainings per client requirements/recommendations.">
    • Partner with team leaders to brainstorm training themes and learning issues to better serve clients.">
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    Requirements:

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    • Key Skills:">
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      • Technical skills">
      • Communication skills">
      • Problem-solving skills">
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    • Qualifications:">
      • ">
      • Bachelor's degree in finance or related field">
      • Relevant work experience in finance operations">
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    Benefits:

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    • Competitive salary">
    • Opportunities for career growth and development">
    • Collaborative and dynamic work environment">
    ">

    Other:

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    • We are an equal opportunities employer">
    • We offer flexible working hours and remote work options">

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