Senior Service Excellence Manager

Há 7 dias

Guarulhos, São Paulo, Brasil beBeeHospitality Tempo inteiro US$84.000 - US$114.000

As a seasoned hospitality leader, you will play a pivotal role in ensuring the highest standards of service excellence within our organization.

The ideal candidate will possess a bachelor's degree and be fluent in English and/or Spanish. They should have solid experience in leadership, project management, and decision-making, with a strong background in facilities management or corporate hospitality.

  • Key Responsibilities
    • Ensure internal customer satisfaction by delivering exceptional service experiences.
    • Optimize performance in all assignments, monitoring service usage metrics and guest behavior.
    • Prepare and maintain performance reports, providing visibility to local and global leadership.
    • Lead hospitality projects from start to finish, ensuring timelines, quality, and regulatory compliance.
    • Contribute to the development of annual operating plans, ensuring expenses remain within budget.
    • Define and implement action plans in case of hospitality service failures, coordinating responses and monitoring effectiveness.
    • Support bidding and service negotiation processes, providing insights on local regulations and market conditions.
    • Manage and respond to government audits and inspections related to food services, ensuring accurate documentation and implementation of corrective actions.
    • Coordinate initiatives to comply with destination zero strategy, being responsible for defining the SUP strategy and overseeing its execution.
  • Required Skills and Qualifications
    • Bachelor's degree in a relevant field.
    • Fluent English and/or Spanish language skills.
    • Solid experience in leadership, project management, and decision-making.
    • Strong experience in facilities management, corporate hospitality, or related areas.
    • Knowledge of local regulations related to hospitality and food services.
  • Benefits

  • We offer a dynamic work environment that promotes flexibility, innovation, and collaboration. Our culture values diversity and inclusion, and we are committed to welcoming professionals with diverse backgrounds.

  • As a key member of our team, you will have opportunities to grow your career, make a positive impact on your community, and work alongside today's most innovative thinkers to solve complex problems.

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