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Community Operations Manager
2 meses atrás
We are seeking a highly skilled and experienced Community Operations Manager to join our team at IWG. As a key member of our operations team, you will be responsible for ensuring the smooth running of our center, providing exceptional customer service, and driving sales growth.
Key Responsibilities- Manage the day-to-day operations of the center, ensuring a high level of customer satisfaction and retention.
- Lead a team of Community Associates to deliver exceptional customer service and support.
- Develop and implement sales strategies to drive growth and revenue.
- Collaborate with the sales team to identify and pursue new business opportunities.
- Manage the center's budget, forecasting, and reporting.
- Ensure compliance with company policies and procedures.
- 3+ years of experience in customer-facing roles, preferably in the hospitality or events industry.
- Proven track record of leading teams and driving sales growth.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong problem-solving and analytical skills.
- Proficiency in MS Office and other basic IT equipment.
- B1 or higher level of English communication skills.
- A competitive total compensation package.
- Work-life balance with flexible scheduling.
- Generous paid time off plans.
- A bright and inspiring work environment.
- Training and development opportunities.
- A professional workplace community.