Field Operations Professional

Há 6 dias


São Paulo, São Paulo, Brasil beBeeOperations Tempo inteiro R$600.000 - R$1.200.000

Ti Local Operations Specialist Job Post

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We are looking for a skilled professional to fill the role of Ti Local Operations Specialist. The ideal candidate will be responsible for providing on-site support, ensuring compliance with quality assurance plans and service agreements, and managing country equipment.

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Key Responsibilities:\
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  • Reporting and KPIs monitoring for on-site support\
  • SITE IS&T performance tracking\
  • Compliance with Service Delivery SLA\
  • Country Equipment management - PCs, Tablets, device configuration at sites\
  • Operational relationship management with strategic IT partners\
  • Quality assurance plan and service agreement adherence\
  • Issue formalization, follow-up, and escalation within operations teams\
  • Incident and problem management leadership\
  • Liaison with local management, Support team, and Site Business Partner for major incidents/crisis\
  • Service request approval based on validation workflows\
  • End-user training needs identification and tutorials
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Requirements:\
  • \
  • Engineering degree in Information Technology or master's degree in Information System Management (or equivalent experience)\
  • Proven experience in end-user support\
  • Fluent English language skills\
  • Desirable: Spanish language skills


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