Technical Documentation Specialist
Há 2 dias
About the Role
We are seeking a highly skilled and seasoned technical writer to join our dynamic Technical Publications team. This individual will be responsible for creating high-quality documentation that enhances customer experience.
Responsibilities:
- Work closely with developers, product managers, and other stakeholders to ensure accurate and up-to-date documentation.
- Chase down detailed product information and learn/test products quickly to deliver high-quality documentation.
- Contribute to the continuous improvement of documentation team's processes and standards, and lead by example.
Requirements:
- A strong background in IT or security sector documentation, and familiarity with key concepts such as Active Directory, SCIM, OIDC, SAML, RDP, SSH, and more.
- Deep experience in MadCap Flare and Git-based version control systems, coupled with Agile methodology experience and the ability to self-manage your workload.
- A commitment to continuous learning, with the ability to adapt to new product features and anticipate documentation updates, while adhering to industry standards like the Microsoft style guide.
- Proven project management skills for documentation, from start to finish, with the capacity to grasp complex technical concepts and translate them into accessible content.
- Strong communication and collaboration skills, both in-person and remote, so you can work collaboratively with teammates while contributing advice and support.
- A meticulous approach to writing, editing, and maintaining error-free documentation.
- Enthusiasm for leveraging AI/LLMs to refine writing processes and improve existing content.
Benefits:
- Competitive salaries and a meaningful equity program.
- A comprehensive benefits package, including medical, dental, and vision insurance, pension/retirement matching, comprehensive life insurance, and an employee assistance program.
- Generous discretionary time off (DTO) and paid company holidays.
- Paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.
Culture & Values:
We value diversity, innovation, and a culture of respect and fairness. Our core values are Spirited - Trust - Respect - Ownership - Nimble - Global - and guide our behaviors and success.
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