Exceptional Customer Experience Specialist

Há 5 dias


Vitória da Conquista, Bahia, Brasil beBeeAccount Tempo inteiro R$100.000 - R$150.000
About the Role

We're seeking a skilled Technical Account Manager to drive technical and operational utilization of our products with large merchants and partners. This role requires a highly motivated individual with a passion for creating exceptional experiences across all customers.

  • Develop strategic relationships with key stakeholders to enable and optimize infrastructure required for delivering business value.
  • Maintain high-quality incorporation of Trustly within merchant and partner operations and technical environments.
  • Identify and drive new feature requests with Product teams.
Key Responsibilities:
  • Understand and address technical blockers to increase adoption.
  • Lead quarterly operational summits to tighten operational relationships and understand technical needs.
  • Partner with Product, Operations, and Engineering teams to ensure client success during critical moments.
Requirements:
  • Solid experience in enterprise-level client-facing work.
  • Experience with supporting APIs and explaining API concepts to large and technical customers.
  • A professional demeanor with strong communication and collaboration skills.
  • A strong product sense with ability to solve complex user-related problems.
  • Technical troubleshooting skills with comfort interfacing with technical teams.
Benefits:
  • Competitive salary and bonus structure.


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