Expert Problem Solver

Há 6 dias

Manaus, Amazonas, Brasil beBeeTechnical Tempo inteiro R$80 - R$90
Technical Support Specialist

Are you a problem-solving enthusiast with a passion for technology and complex problem resolution? We are seeking an exceptional Technical Support Specialist to join our team.

About us: What we're all about: Collaboration. We aim to improve collaboration. In today's world, the need for collaboration has become ever more important and the need for tools to help make it easier only continues to grow.

Job Overview:

We're looking for an individual who can think outside the box and deliver outstanding customer support. This role combines solution engineering expertise with creative problem-solving to ensure our customers get the most out of their experience.

  • Provide expert-level technical support for software, troubleshooting issues and isolating root causes
  • Think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently
  • Guide clients in navigating the platform and its various modules to ensure optimal use and efficiency
  • Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet client needs
  • Go above and beyond to deliver exceptional customer service at every interaction
  • Work closely with internal teams to escalate and resolve complex technical issues, sharing innovative ideas to enhance support processes
  • Maintain and update knowledge base articles to improve self-service resources for clients
  • Provide regular status updates to management, clients, and all relevant stakeholders
  • Analyze client needs and platform usage to provide strategic recommendations for improved performance, functionality, and efficiency

Required Skills and Qualifications:

  • 5+ years of experience in Customer Support/Technical Support roles
  • Bachelor's degree in Computer Science, Information Technology, or equivalent
  • Fluent in English (spoken and written)
  • Strong problem-solving skills with deep investigative and analytical abilities
  • Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
  • Ability to work independently and think outside the box to solve technical challenges
  • Ability to work Eastern Time Zone hours (8 AM to 8 PM ET)
  • Current residence in Brazil
  • Experience in client-facing roles with demonstrated communication excellence

Benefits:

  • Join a growing, innovative company
  • Develop your skills with a supportive team
  • Career advancement opportunities and professional growth paths
  • Make a real impact on client success
  • Remote work flexibility

Why Us:

  • Fast-paced dynamic environment
  • Naturally curious individuals who enjoy deep investigation
  • Ability to work independently while maintaining strong team collaboration

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