Customer Success Partner Expert
Há 7 dias
We are seeking a highly skilled Customer Success Partner Expert to join our team at SAP. As a key member of our customer success team, you will be responsible for providing exceptional support and guidance to our customers throughout their subscription cycle, ensuring the effective use of SAP solutions.
Key Responsibilities- Drive maximum software adoption and identify opportunities for product expansion through high-value relationships with clients.
- Develop and manage relationships with customers at both operational and management levels.
- Implement governance meetings with customers at both operational and executive levels.
- Escalate issues across multiple organizations within SAP, coordinating resources to tackle problems.
- Handle contract renewal processes to ensure continuity of service.
- Proven work experience as a Customer Success Manager or in a similar role, managing key customer relationships and improving customer experiences.
- Experience with enhancing brand image through customer experience, utilizing excellent communication skills to foster positive business relationships.
- Expertise in product-related technical skills and the ability to handle tech-oriented customer queries and issues.
- A sense of responsibility, accountability, and personal organization to handle and prioritize tasks effectively under pressure.
SAP is a global leader in enterprise software and software-related services. Our innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with 200 million users and over 100,000 employees worldwide, committed to a highly collaborative team ethic and a focus on personal development.
We believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
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