Customer Service Operations Associate

Há 4 dias

São Paulo, São Paulo, Brasil beBeeOperations Tempo inteiro R$44.143 - R$64.519
Operations Specialist

We are seeking a highly skilled Operations Specialist to join our team. As an Operations Specialist, you will be the primary point of contact for clients, playing a vital role in delivering a seamless technical experience.

  • Main Tasks:
  • Act as the primary contact for clients during the installation process;
  • Guide clients through remote installations, ensuring all systems are correctly configured and operational;
  • Provide timely and efficient first-level technical support and troubleshooting to identify and resolve basic issues;
  • Support clients with maintenance-related questions and minor technical interventions;
  • Collaborate closely with Technicians, escalating more complex technical issues when needed;
  • Ensure all client interactions and technical updates are properly recorded in Salesforce;
  • Contribute to the continuous improvement of operational procedures and support resources.
Requirements

To succeed as an Operations Specialist, you will need:

  • Experience: Experience in a customer-facing technical support or operations role;
  • Problem-Solving Skills: Strong problem-solving skills to troubleshoot and resolve technical issues efficiently;
  • Technical Knowledge: Basic technical knowledge of systems, networks, or IT environments (hardware/software familiarity);
  • Communication Skills: Excellent communication skills to explain technical concepts in a user-friendly way;
  • Organization Skills: Organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment;
  • Cultural Fit: A team player who thrives in a collaborative, cross-functional setting.
Benefits

We offer a range of benefits to support your career growth and well-being:

  • Health and Dental Insurance: From day one, you will have access to comprehensive health and dental insurance;
  • Diverse and Inclusive Workplace: Join a company that values diversity and inclusivity;
  • Motivating Team: Collaborate with a motivating team that shares your passion for delivering exceptional service;
  • Rapid Skill and Responsibility Growth: Opportunities for rapid skill and responsibility growth;
  • Flexible Work-Life Balance: Enjoy a flexible work-life balance that suits your needs.

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