Senior Identity Protection Specialist

Há 2 dias

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$90.000 - R$120.000

At Thales, we offer a unique opportunity to thrive in the ever-evolving landscape of digital security. As a Senior Customer Success Manager, you will be at the forefront of architecting innovative identity management and data protection solutions that shape the future of digital interactions.

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Main Responsibilities
  • You will serve as the primary point of contact post implementation and assume overall customer onboarding and adoption responsibility.
  • Responsible for developing and maintaining long-term relationships with customers and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value.
  • Partner with internal Thales team members to align account activities with the customer's business case and strategy.
  • Must monitor and identify adoption and utilization trends, provide recommendations based on risk and customers' needs.
  • Responsible for conducting periodic customer health-checks, preparing and educating customers on new features and releases, identifying renewal risk, and collaborating with internal teams to remediate and ensure a successful renewal.
  • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.
Requirements
  • Bachelor's Degree Required or Equivalent Experience.
  • Experience in account management or customer success management.
  • Proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level.
  • Ability to position, discuss, and debate solution validation, using objection-handling skills.
  • Strong knowledge of cloud architecture as well as the IT landscape.
  • Extensive experience in consulting, pre-sales engineering, or implementation of IT systems preferably cloud service and/or data protection.
  • Excellent communication skills, including issue tracking, triaging, and crisis management.
  • Fluent English.
Benefits
  • Elective Health and Dental plans.
  • Retirement Savings Plan with a company contribution and a match, and without vesting period.
  • Company paid holidays, vacation days, and paid sick leave.
  • Company provided Life Insurance.

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