Fintech Software Support Expert

1 semana atrás

São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$120.000 - R$150.000

We are seeking a remote Technical Support Specialist with Tier 3 software support experience, bilingual in English and Spanish or Portuguese.

This role will join the Customer Services team of our client to provide technical assistance for complex product and integration issues.

Key Responsibilities
  • Act as the escalation point for Tier 2 on intricate technical customer support matters.
  • Troubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problems by collaborating closely with Product, Engineering, and Tier 1 & 2 Support teams.
  • Document findings and follow through on resolutions after consulting with Engineering and Product teams.
  • Maintain extensive knowledge of the platform, integrations, APIs, and system behavior.

This is an exciting opportunity to work in a fintech company that provides commodities managers with task automation and timely insights on their trades.

Requirements
  • Excellent English and either Spanish or Portuguese communication skills.
  • 3+ years of experience in technical support, including Tier 3 support, preferably in a SaaS or enterprise software environment.
  • Strong troubleshooting skills and technical fluency, such as experience reading logs, querying data, and diagnosing back-end issues.

The ideal candidate is proactive, self-motivated, and able to work independently or as part of a broader team.

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