Business Development Manager, Service Operations

2 semanas atrás


São Paulo, São Paulo, Brasil ServiceNow Tempo inteiro
Job Title: Business Development Manager, Service Operations

Join ServiceNow as a Business Development Manager, Service Operations and play a pivotal role in shaping and executing Service Operations strategy within our business. You will help roll out initiatives that contribute to market success of ServiceNow's Service Operations products and work closely with Major Area leadership to define and execute Go-To-Market (GTM) priorities.

Key Responsibilities:
  • Develop and execute growth strategies at regional level in conjunction with adjacent functional leaders to effectively GTM.
  • Collaborate closely with Major Area leadership to align priorities and business objectives.
  • Define and drive cross-functional programs that empower sales and solution consulting teams to drive Service Operations sales, adoption, and customer success.
  • Help build, manage, and report on the Service Operations forecast and pipeline to the business with Major Area leadership.
  • Partner with our AMS Alliance and Channel organization to build a sell-to, with, and through model for Service Operations Offerings and Niche GTM.
  • Monitor industry developments, competitor activities, emerging trends, potential business opportunities, and customer requirements to provide feedback and insights that inform product managers and leadership.
  • Help coach the core teams with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle.
Requirements:
  • Strong proficiency with the ServiceNow Platform as a Sales, SC, or practitioner of the ITSM and ITOM capabilities.
  • Bachelor's degree in business, IT, or related discipline.
  • 10+ years of experience in technical consultative selling, account management, or sales strategy roles.
  • Proven track record in business development and strategic planning with VP-level leadership.
  • Demonstrates knowledge of IT Process, IT Infrastructure, and cloud technologies.
  • A strong drive for results and ability to collaborate and influence.
  • Strong leadership and cross-functional collaboration skills.


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