AI Onboarding Specialist

Há 4 dias

São Paulo, São Paulo, Brasil beBeeArtificial Tempo inteiro US$60.000 - US$83.000

Unlock the Power of AI Onboarding

Job Description:

We are seeking a highly skilled and passionate individual to join our team as an AI Onboarding Specialist. In this role, you will play a key part in shaping the first phase of the customer journey—helping clients realize the value of Darwin AI from day one.

Your Key Responsibilities Will Include:
  • Crafting exceptional onboarding experiences for new clients, ensuring all necessary information is collected and configured for a successful launch.
  • Conducting kick-off meetings with clients to align expectations, gather requirements, and walk them through the onboarding journey.
  • Building and configuring AI assistants using internal tools, based on client needs and business logic.
  • Collaborating with Sales, Customer Support, and Product teams to ensure a seamless handoff and a unified client experience.
  • Maintaining clear and consistent communication with clients through regular updates, following up regularly to resolve blockers and ensure progress.
  • Delivering the first version of the AI promptly and ensuring it meets quality standards before going live.
  • Monitoring and managing onboarding timelines, ensuring accounts are launched within the agreed Service Level Agreement (SLA) and not flagged as churn risks.

Benefits:

  • Proven experience in Customer Experience, Onboarding, or Technical Support roles.
  • Ability to analyze client needs and translate them into technical configurations.
  • Experience creating and managing JSONs, and understanding of structured logic flows.
  • Familiarity with automation tools like Zapier is a plus.
  • Strong organizational skills, with the ability to manage multiple onboarding projects in parallel.
  • Team player who can collaborate across departments and adapt to dynamic environments.
  • A strong passion for technology, innovation, and artificial intelligence.
  • Excellent verbal and written communication skills, with a proactive, client-first attitude.

What We Offer:

  • Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
  • Complimentary access to an OpenAI premium license for personal or professional use.
  • 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
  • Soft hybrid work arrangement, meeting 3 days/month in our Co Work offices, and the rest of the time working remotely.

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