Onboarding Specialist

Há 3 dias

São José dos Campos, São Paulo, Brasil edrone Tempo inteiro
Do you want to become a key figure in the **onboarding of new customers**? At edrone, we are looking for individuals who will join our **Customer Support** team as **Onboarding Specialist** with a passion for the task. If you are interested in eCommerce and feel inclined towards building customer relationships, and would like to contribute to their initial successes with our product, this might be the place for you
**Our Product**:
We are an AI-based e-CRM dedicated to e-commerce companies to support their operations and build close relationships with their customers. We believe that the future belongs to technology companies, not commerce companies. We continuously deliver breakthrough technologies, used by giants, to companies of all sizes.
We provide advanced Marketing Automation solutions based on our algorithms, that are easy to install (Plug'n'Play). Our main goal is to help you understand customer behavior (Customer Intelligence) and engage them (Marketing Automation) with a comprehensive e-commerce marketing cloud.
**Sounds interesting? Keep reading**
**What We Offer**
- Health & dental insurance
- TotalPass
- Food & transportation voucher
- Free English lessons
- Therapy sessions (Telavita)
- SESC full credential
- A dynamic, innovative environment
- Performance-based commission
- Hybrid work model - São José dos Campos office (at least 2 times per week)
- Salary range (R$ 2,5k - R$ 3K CLT contract)
**What your typical day will look like**:
- Providing support and customer service, initiating the onboarding process and assisting customers in independently implementing the system.
- Motivating customers to implement the system after signing the contract, ensuring a positive perception of the tool, and resolving technical issues during onboarding.
- Supervising the integration of new customers, maintaining the efficiency of the onboarding process, and managing customer information in this process.
- Supporting customers through various communication channels, investigating the reasons for customer departures during onboarding, and ensuring a smooth transition to other Customer Care departments after the implementation is completed.
- Collecting customer feedback on the product and reporting monthly goal achievements.
- Training new members on handling the onboarding process.
**What we are looking for**:
- ** Experience**in Sales, Support,

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