Technical Support Specialist

Há 4 dias

São Francisco de Assis, Brasil beBeeTechnical Tempo inteiro US$60.000 - US$80.000

Job Title: Technical Support Specialist

About the Role

We are seeking a skilled and proactive Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to ensure seamless operations across our organization.

Your primary focus will be on resolving complex technical issues, managing user access, and administering SaaS applications. You will also create and maintain technical documentation to optimize support and empower users.

Responsibilities:
  • Resolve escalated incidents and requests by troubleshooting hardware, software, network, and system issues
  • Manage user access and employee lifecycle by administering credentials, permissions, and system access
  • Administer SaaS applications and services by configuring, maintaining, and supporting cloud-based tools
  • Create and maintain technical documentation to standardize support and information sharing
Required Skills and Qualifications

To succeed in this role, you will need to possess the following skills and qualifications:

  • A bachelor's degree in Information Technology or related field
  • Proven proficiency in supporting Windows and macOS environments
  • Solid experience in administering SaaS tools with a focus on user account management, permissions, and access policies
  • Practical knowledge of IT inventory processes and equipment procurement
  • Familiarity with audio and video systems and equipment used in corporate environments
Benefits

As a valued member of our team, you can expect the following benefits:

  • Dental care
  • R$ 1.200,00/month on Caju card for food, meal allowance, mobility, home office supplies, culture, health, and education
  • Life insurance
  • Child care assistance
  • Wellhub (Gympass)
  • English course with group classes for R$100 monthly
  • Global Equity Program
Our Culture

We believe in fostering a collaborative work environment that encourages learning, sharing knowledge, and using new technologies to drive innovation. Our team is dedicated to creating a supportive and respectful culture that values diversity and promotes growth.

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