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Benefits Coordinator

3 semanas atrás

São Paulo, São Paulo, Brasil beBeeBenefits Tempo inteiro R$50.000 - R$80.000
Benefits Administration Assistant

This is a role that involves supporting the administration of benefits to participants. The primary responsibilities of this position include advising participants on plan provisions, responding to client inquiries, and completing transactions related to customer inquiries.

The ideal candidate for this position will have excellent interpersonal skills, be able to work effectively in a team environment, and have strong analytical and problem-solving skills.

  • Advises participants on plan provisions
  • Responds to client inquiries, including telephone and web correspondence
  • Completes transactions related to customer inquiries with limited supervision
  • Meets timeliness and accuracy standards
  • Documents calls by creating detailed notes in the case management system

This role also involves providing guidance to junior team members, escalating issues as appropriate, and advocating for participants to coordinate benefits, services, and payments with outside providers and vendors.

Responsibilities:

  1. Advise participants on plan provisions
  2. Respond to client inquiries
  3. Complete transactions related to customer inquiries
  4. Document calls
  5. Escalate issues as appropriate

Qualifications:

  • Excellent interpersonal skills
  • Ability to work effectively in a team environment
  • Strong analytical and problem-solving skills

Working Conditions:

  • Works in a call center environment
  • May be required to work overtime during peak periods