Training Coordinator

Há 3 dias


São Paulo, São Paulo, Brasil Mastercard Tempo inteiro
Job Title: Training Analyst, Business Support

About the Role

We are seeking a highly organized and detail-oriented Training Analyst to join our Business Support team. As a key member of our team, you will be responsible for managing the administrative aspects of our training programs, ensuring seamless delivery and high-quality customer experience.

Key Responsibilities

  • Manage the end-to-end delivery of training programs, including scheduling, logistics, and communication with customers.
  • Assist in creating marketing materials for courses and send course invitations/confirmations to customers.
  • Make room reservations and arrange training venues, ensuring a smooth and efficient experience for customers.
  • Schedule open and customized courses in Cvent, following orientations with accuracy.
  • Lead and arrange logistics for courses, including virtual or face-to-face delivery.
  • Host and support trainings and events, providing exceptional customer service and support.
  • Manage speakers and course demand communication/scheduling with them.
  • Upload course feedback to share folder and provide welcome kits/gifts to customers.
  • Provide feedback reports to stakeholders and maintain internal Academy records database.
  • Produce area reports on training activity, feedback reports, financials, and planned courses/forecast.
  • Assist in courses planning and yearly calendar.
  • Manage Academy supplies inventory and Academy suppliers.
  • Maintain registration website updated (Calendar of Events).

Requirements

  • Excellent verbal and written communication skills in Portuguese and English, with Spanish a plus.
  • Strong organizational and administrative skills, with the ability to thrive in a multi-tasking environment.
  • Great interpersonal skills with the ability to act collaboratively across functions.
  • Strong analytical, reporting, and attention to detail/accuracy skills.
  • Proven sense of urgency, resourcefulness, and proactivity.
  • Microsoft Office Skills.
  • Training Experience a plus.

Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. Therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices.
  • Ensure the confidentiality and integrity of the information being accessed.
  • Report any suspected information security violation or breach.
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.


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