Senior Business Operations Specialist

Há 2 dias

São Paulo, São Paulo, Brasil beBeeOperational Tempo inteiro R$70.000 - R$98.000
Job Title:

Senior Business Operations Specialist


Job Summary:

Seeking an experienced and skilled professional to lead business operations, ensuring seamless processes and high-quality customer service.


Key Responsibilities:
  • Develop and implement process improvements to enhance operational efficiency and reduce costs.
  • Collaborate with cross-functional teams to achieve business objectives and improve customer satisfaction.
  • Analyze and resolve quality issues promptly, minimizing losses through technical support.
  • Secure quality levels by collaborating with customers and implementing quality management strategies.

Quality Management:
  • Participate in activities to maintain quality competitiveness for the company and customers, communicating effectively with customers on quality management.
  • Respond to problems by analyzing defects related to customer claims, identifying root causes, and establishing response measures.

Cost Management:
  • Establish strategies and handle related affairs to minimize risks associated with cost of quality (accidents/compensation/RMA, etc).

Customer Approval and Information Management:
  • Complete approvals within scheduled periods for critical issues requiring customer approval (approval documents, change points, audits, etc).
  • Prepare and provide all necessary information shared with customers.

Sample and Network Management:
  • Manage customer complaint samples and perform customer response tasks via internal systems.
  • Participate in technology and human interaction networks with customers and operate council meetings.

Required Skills and Qualifications:
  • Develop professional expertise by adhering to company policies and procedures.
  • Work on moderate-scope problems where analyzing situations or data requires reviewing various factors.
  • Exercise judgment within defined procedures and practices to determine appropriate actions.
  • Normally receive general instructions on routine work with detailed instructions on new projects or assignments.

Requirements:
  • Generally require a bachelor's degree with a minimum of 2 years related experience, or an advanced degree without experience.

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