
Incident Prevention Specialist
Há 2 dias
We are seeking an experienced Incident Prevention Specialist to contribute to our proactive incident analysis and prevention strategies.
The successful candidate will be responsible for ensuring Problem Management best practices and execution in a consistent, practical, and viable way. This includes conducting Root Cause Analysis meetings and validating reports of Problem Management performance metrics.
This role requires expertise in automation tools such as Blue Prism, UI Automation or UiPath, as well as advanced Excel skills including VBA, Macros, and formulas. Proficiency in programming languages is also required.
Additionally, the ideal candidate will work closely with various organizations to ensure all process components are executed effectively. This may involve conducting Root Cause Analysis meetings, validating reports of Problem Management performance metrics, and seeking opportunities for automation.
A Bachelor's degree in a Technology-related field is preferred, along with excellent fluency in written and verbal English and Portuguese.
Key Responsibilities:
- Conducting Root Cause Analysis meetings to identify and prevent incidents
- Validating reports of Problem Management performance metrics
- Developing and implementing automation solutions using Blue Prism, UI Automation or UiPath
- Maintaining and updating advanced Excel skills including VBA, Macros, and formulas
- Collaborating with cross-functional teams to execute process components effectively
Requirements:
- Bachelor's degree in a Technology-related field
- Excellent fluency in written and verbal English and Portuguese
- Advanced Excel skills including VBA, Macros, and formulas
- Proficiency in programming languages
- Experience with automation tools such as Blue Prism, UI Automation or UiPath
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