Cloud Security Specialist

1 semana atrás

São Paulo, São Paulo, Brasil beBeeSecurity Tempo inteiro US$90.000 - US$120.000

Job Title:

Technical Expert

Skyhigh Security is a dynamic and fast-paced cloud company leading in the security industry.

Our mission is to protect the world's data driven by our passion for security. We value learning at our core, underpinned by openness and transparency.

Since 2011, organizations have trusted us with a complete market-leading security platform built on a modern cloud stack.

Our suite of products simplifies data security through easy-to-use cloud-based solutions managed in a single dashboard powered by hundreds of employees worldwide.

We strive to be an interactive and engaging place where you can be yourself.

As a Technical Consultant in the Customer Value team, you will play a critical role in ensuring customers maximize the value of our solutions.

You will guide customers through their product adoption journey, ensuring seamless deployment, integration, and continuous optimization.

This role develops deep relationships with our largest customers and completes the technical onboarding process for our smaller customers.

Key Responsibilities:

  • Implement SWG, CASB, ZTNA, DLP, and other SSE security solutions based on design.
  • Configure security policies, user access controls, and enterprise integrations.
  • Perform policy migration and optimization to ensure compliance and best practices.
  • Conduct pilot testing, UAT, and final production rollout.
  • Deliver technical training and enablement to customer teams.

Customer Engagement & Support:

  • Provide ongoing technical guidance and troubleshooting support for complex issues.
  • Lead best practice workshops and enablement sessions to upskill customer teams.
  • Provide continuous education and coaching to customers on existing and new features.
  • Manage and escalate customer concerns internally when necessary.

Customer Adoption & Expansion:

  • Act as the technical point of contact post-deployment, ensuring customers fully adopt and optimize their SSE solution.
  • Monitor solution performance, adoption, and provide proactive recommendations to improve efficiency, security, and compliance.
  • Participate in business reviews and conduct technical health checks to track progress and address gaps.
  • Identify opportunities for expansion by assessing additional use cases and feature adoption.

Documentation, Knowledge Sharing, and Continuous Improvement:

  • Document deployment procedures, configuration settings, and optimization strategies.
  • Contribute to the internal knowledge base for Professional Services and TAM best practices.
  • Mentor and coach other Technical Consultants and Engineers.

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