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Order Management Specialist

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro

Job Title: Order Management Specialist

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This role plays a vital part in ensuring seamless order management, from processing new sales orders to timely delivery. As an Order Management Specialist, you will be responsible for handling customer complaints and implementing corrective action plans.

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Key Responsibilities:

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  • Process and manage all new sales orders received from customers or sales representatives.">
  • Allocate products for sales orders by production plants.">
  • Manage product returns and provide RMA status information as needed.">
  • Communicate with internal and external customers regarding order statuses.">
  • Act as the primary point of contact for distributors' EXW orders.">
  • Understand local distribution and billing requirements for supported regions.">
  • Work with 3PLs, brokers, and agents in supported countries.">
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Requirements:

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To excel in this role, you should possess a Bachelor's degree in Industrial Engineering, Business Administration, International Commerce, or Logistics. Fluency in English is essential, along with knowledge of international commerce and experience in customer service, international trade, and planning areas.

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Location: Our São Paulo office offers a dynamic work environment where you can grow and develop your skills.

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Equal Employment Opportunity: We are committed to creating an inclusive workplace where everyone feels valued and respected.

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Reasonable Accommodations: We strive to provide reasonable accommodations to ensure equal access to opportunities.

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