Shift Operations Manager
2 semanas atrás
Amazon Logistica do Brasil is seeking a skilled Shift Operations Manager to lead our delivery station team in Hidrolandia-GO. As a Shift Operations Manager, you will be responsible for overseeing the night shift operation, providing guidance to Team Leads and Operators, and managing external agency relationships. Your goal will be to ensure seamless delivery of Amazon orders to customers while meeting performance metrics such as On Time Dispatch and First Day Delivery Success.
Key Responsibilities
- Oversee the night shift operation in a Delivery Station
- Provide leadership to Team Leads, Operators, and Delivery Service Providers
- Manage external agency relationships and performance
- Work with KPIs such as On Time Dispatch, First Day Delivery Success, and customer service
- Think analytically about project management, problem-solving, and organizational skills
- Utilize software and hardware tools to ensure normal day-to-day operations
- Communicate daily metrics and reporting exceptions to other departments in Operations and throughout Amazon
Requirements
- Quality-focused, customer-obsessed industry background
- Experience of working in a fast-paced, ever-changing environment
- Able to thrive and deliver results in an ambiguous, dynamic environment
What You'll Need to Succeed
- Able to work from 23h to 10h, including weekends and holidays
- Availability to work in a 24/7 operation environment
This role requires a strong focus on quality, customer satisfaction, and operational excellence. If you have a passion for logistics, leadership, and problem-solving, we encourage you to apply.
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