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Technical Implementation Specialist
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Reesmarx is looking for a Technical Implementation Specialist with robust software engineering capabilities to enhance our innovative team. This position focuses on developing, maintaining, and refining automated customer support workflows for our clientele, primarily consisting of B2C and D2C enterprises.
Key Responsibilities:
- Design and execute user and agent workflows for our client data dashboard. Regularly test and troubleshoot workflows to guarantee efficiency, speed, and quality.
- Create, develop, and sustain web user interfaces.
- Collaborate with product teams to roll out new product features.
- Explore and assess various machine learning models to ensure peak performance.
- Engage with clients to collect requirements and resolve issues.
- Participate in evening meetings as necessary to coordinate with team members in different time zones.
Required Qualifications:
- A Bachelor's or Master's degree in Computer Science, Engineering, or a related discipline is advantageous.
- At least 3 years of experience in software development with a strong emphasis on backend technologies. Proficiency in one or more object-oriented programming languages such as Python or Java.
- Strong skills in frontend technologies, including JavaScript and React.
- Experience with cloud computing platforms, particularly AWS.
- Expertise in database management with Postgres and Redis.
- Proficient in JavaScript, HTML, CSS, JSON, XML, jQuery, and CSS.
- Familiarity with machine learning models and AI technologies, including the ability to write AI prompts.
- Experience with RESTful API integrations.
- Knowledge of modern authorization techniques, such as JSON Web Token.
- Ability to develop functional, creative, and user-friendly web pages based on client feedback.
- Strong skills in testing and debugging.
- Excellent analytical, detail-oriented, and problem-solving capabilities.
- Strong project management and ownership skills.
- Exceptional communication abilities.
- Proficiency in English at an upper-intermediate level.
