Digital Support Specialist

4 semanas atrás


São Paulo, São Paulo, Brasil ENGINEERINGUK Tempo inteiro

Job Title: Technical Consultant


About the Role:


The Technical Consultant will work as part of a team to provide high-quality customer service, ensuring smooth maintenance of client accounts. This role will involve hands-on work, testing and administration, and providing technical support to internal colleagues, publishers, and advertisers.


Main Responsibilities:



  • Deal with tickets raised via the internal ticketing system
  • Provide technical application support via email, phone, and a ticketing system
  • Identify technical issues/bugs and escalate as appropriate
  • Administer a knowledge base used internally and externally
  • Test new developments and features
  • Act as an intermediary between Account Managers and Developers
  • Provide high-level training to internal colleagues

Requirements:


This role requires experience in a customer service role, problem-solving skills, and the ability to understand web languages such as HTML, ActionScript, and JavaScript.


Our Offer:



  • Flexi-Week and Work-Life Balance: We prioritize your mental health and wellbeing, offering a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance.
  • Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions.
  • Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being.
  • Welfare: We offer Bradesco TNQQ for health & dental insurance that is eligible to the employee, partner, and kids at no salary discount. Besides, we support you with transportation and food vouchers.
  • Development: We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development.
  • Remote Working Allowance: You will receive a monthly allowance to cover a part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
  • Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program.

About Us:


We are EngineeringUK, a company that values innovation, teamwork, and customer satisfaction. We offer a dynamic work environment and a range of benefits to support your personal and professional growth.



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