Customer Support and Collections Manager
Há 4 dias
We are seeking an experienced professional to drive customer support and collections excellence in Financial Services.
About the RoleThe ideal candidate will possess a unique blend of skills, including strategy development, policy implementation, and crisis management. They will oversee collections performance, manage stakeholder relationships, and lead process improvement initiatives.
Main Responsibilities- Strategic Leadership: Develop and optimize customer support and collections strategies that align with Amazon's business goals.
- Policy Governance: Lead the development and implementation of policies, procedures, and recovery strategies for customer support and collections operations.
- Crisis Management: Manage customer-impacting issues in real-time, including crisis management and escalations.
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São Paulo, São Paulo, Brasil beBeeFinancial Tempo inteiro R$80.000 - R$120.000Customer Experience Manager JobThe ideal candidate will drive excellence in customer support, collections operations, and partner management. This role requires a combination of analytical, leadership skills, and strong program management expertise to build customer support and collections processes while ensuring compliance with Financial Services...
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São Paulo, São Paulo, Brasil beBeeCollections Tempo inteiro R$1.800.000 - R$2.200.000Job OverviewThe Customer Experience and Collections Manager plays a pivotal role in driving customer support and collections excellence. This leader oversees the development and implementation of policies, procedures, and recovery strategies to ensure seamless customer interactions and efficient collections operations.
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São Paulo, São Paulo, Brasil beBeeCollections Tempo inteiro R$1.795.000 - R$2.210.000Role OverviewWe are seeking a seasoned professional to lead our Financial Services customer experience and collections efforts. As a Senior Program Manager, you will be responsible for developing and optimizing strategies that align with business objectives and ensure compliance with regulatory requirements.Key ResponsibilitiesStrategic Leadership: Develop...
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São Paulo, São Paulo, Brasil beBeeCollections Tempo inteiro R$100.000 - R$120.000Senior Program ManagerWe are seeking a highly experienced Senior Program Manager to lead our Customer Experience and Collections team in Latin America. The ideal candidate will have a proven track record of driving excellence in customer support, collections operations, and partner management while ensuring compliance with Financial Services regulations and...
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São Paulo, São Paulo, Brasil Amazon Tempo inteiroAbout the RoleAt Amazon, we are working to be the most customer-centric company on earth. We are seeking a Senior Program Manager to join our Latin America Financial Services Customer Experience and Collections team. The ideal candidate will drive excellence in customer support, collections operations, and partner management. This role requires a combination...
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São Paulo, São Paulo, Brasil Amazon Tempo inteiroAbout the Role At Amazon, we are working to be the most customer-centric company on earth. We are seeking a Senior Program Manager to join our Latin America Financial Services Customer Experience and Collections team. The ideal candidate will drive excellence in customer support, collections operations, and partner management. This role requires a...
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São Paulo, São Paulo, Brasil Amazon Tempo inteiroAbout the RoleAt Amazon, we are working to be the most customer-centric company on earth. We are seeking a Senior Program Manager to join our Latin America Financial Services Customer Experience and Collections team. The ideal candidate will drive excellence in customer support, collections operations, and partner management. This role requires a combination...
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São Paulo, São Paulo, Brasil Amazon Servicos De Varejo Do Brasil Ltda. Tempo inteiroAbout the Role At Amazon, we are working to be the most customer-centric company on earth.We are seeking a Senior Program Manager to join our Latin America Financial Services Customer Experience and Collections team.The ideal candidate will drive excellence in customer support, collections operations, and partner management.This role requires a combination...
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Customer Experience and Collections Leader
1 semana atrás
São Paulo, São Paulo, Brasil beBeecollections Tempo inteiro R$80.000 - R$110.000About the RoleWe are seeking a senior professional to lead our customer experience and collections team in Latin America's financial services sector.This role requires a combination of analytical, leadership skills, and strong program management expertise to drive excellence in customer support, collections operations, and partner management.Key...
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São Paulo, São Paulo, Brasil Amazon Tempo inteiroOverview Senior Program Manager role focusing on Customer Experience and Collections for Amazon Financial Services in Latin America. The successful candidate will drive excellence in customer support, collections operations, and partner management, ensuring compliance with Financial Services regulations and internal policies. Strong program management,...
