Customer Experience and Collections Expert
Há 4 dias
We are seeking a seasoned professional to lead our Financial Services customer experience and collections efforts. As a Senior Program Manager, you will be responsible for developing and optimizing strategies that align with business objectives and ensure compliance with regulatory requirements.
Key Responsibilities- Strategic Leadership: Develop and implement customer support and collections strategies, ensuring alignment with business goals and compliance with regulations.
- Collaboration: Partner with key stakeholders, including Risk, Product Management, Operations, and Technical teams to drive success.
- Process Improvement: Identify and analyze processes to optimize efficiency and drive continuous innovation.
As a Senior Program Manager, you will play a pivotal role in pioneering the development of our Financial Services customer experience and collections framework. You will work closely with cross-functional teams to drive success and growth.
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Customer Experience and Collections Leader
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São Paulo, São Paulo, Brasil Amazon Tempo inteiroAbout the RoleAt Amazon, we are working to be the most customer-centric company on earth. We are seeking a Senior Program Manager to join our Latin America Financial Services Customer Experience and Collections team. The ideal candidate will drive excellence in customer support, collections operations, and partner management. This role requires a combination...
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São Paulo, São Paulo, Brasil Amazon Tempo inteiroAbout the RoleAt Amazon, we are working to be the most customer-centric company on earth. We are seeking a Senior Program Manager to join our Latin America Financial Services Customer Experience and Collections team. The ideal candidate will drive excellence in customer support, collections operations, and partner management. This role requires a combination...
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São Paulo, São Paulo, Brasil Amazon Servicos De Varejo Do Brasil Ltda. Tempo inteiroAbout the Role At Amazon, we are working to be the most customer-centric company on earth.We are seeking a Senior Program Manager to join our Latin America Financial Services Customer Experience and Collections team.The ideal candidate will drive excellence in customer support, collections operations, and partner management.This role requires a combination...
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São Paulo, São Paulo, Brasil Amazon Tempo inteiroOverviewSenior Program Manager role focusing on Customer Experience and Collections for Amazon Financial Services in Latin America. The successful candidate will drive excellence in customer support, collections operations, and partner management, ensuring compliance with Financial Services regulations and internal policies. Strong program management,...
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São Paulo, São Paulo, Brasil Amazon Tempo inteiroOverview Senior Program Manager role focusing on Customer Experience and Collections for Amazon Financial Services in Latin America. The successful candidate will drive excellence in customer support, collections operations, and partner management, ensuring compliance with Financial Services regulations and internal policies. Strong program management,...
