Lead Customer Experience and Collections Specialist
Há 23 horas
We are seeking a strategic business professional to drive excellence in customer support, collections operations, and partner management within the Financial Services sector.
Key Responsibilities- Develop and implement customer-centric strategies for Financial Services, aligning with industry best practices and organizational goals.
- Manage customer-impacting issues in real-time, leveraging crisis management and escalation protocols.
- Oversee collections performance, including portfolio management and recovery rates, to optimize financial outcomes.
You'll be responsible for pioneering the development of our Financial Services customer experience and collections framework, driving innovation and excellence in a fast-paced environment.
About the TeamWe value diversity and inclusion as essential components of our culture. Our team offers a dynamic work environment that fosters diverse perspectives, flexible working arrangements, strong mentorship opportunities, and career development programs.
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