Senior Software Support Professional

Há 3 dias

Fortaleza, Ceará, Brasil beBeeSupport Tempo inteiro US$100.000 - US$120.000

Job Summary

We are seeking a remote technical professional with experience in software support and strong communication skills to join our team.

As a Technical Support Specialist, you will investigate, diagnose, and resolve complex product and integration problems while collaborating closely with cross-functional teams.

This is an excellent opportunity for a motivated and detail-oriented individual to contribute to our company's mission of delivering world-class products and services.

Responsibilities
  • Serve as the escalation point for Tier 2 on complex technical customer support issues
  • Troubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problems
  • Collaborate with Engineering and Product teams to diagnose root causes, document findings, and follow through on resolutions
  • Reproduce customer issues, collect logs, analyze error messages, and recommend workarounds when necessary
  • Maintain deep knowledge of our platform, integrations, APIs, and system behavior
  • Contribute to internal documentation and knowledge sharing to improve team-wide troubleshooting
  • Identify patterns in support cases and provide insights to Product and Engineering for continuous improvement
  • Participate in post-incident reviews and ensure learnings are translated into process or product changes
Required Skills and Qualifications
  • Excellent English communication skills
  • 3+ years of experience in technical support, including Tier 3 support, preferably in a SaaS or enterprise software environment
  • Strong troubleshooting skills and technical fluency, such as experience reading logs, querying data, and diagnosing back-end issues
  • Familiarity with APIs and tools like Mode or browser dev tools
  • Excellent communication ability, translating technical details into clear explanations for customers and internal teams
  • Experience working with product and engineering teams to resolve bugs or product limitations
  • Desire to work in an environment that values diversity, innovation, and teamwork
Benefits
  • 15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidays
  • Opportunity to work with smart, creative people and contribute to our company's growth and success
  • A dynamic and supportive work environment that encourages innovation and continuous learning
Additional Information
  • Our company values transparency, trust, and open communication among team members
  • We are committed to building a diverse and inclusive workplace where everyone feels valued and respected

  • Cloud Application Support Professional

    Há 5 dias

    Fortaleza, Ceará, Brasil beBeeCloud Tempo inteiro R$70.000 - R$85.000

    Cloud Application Support ProfessionalThis is a unique opportunity to join a dynamic team as a Cloud Application Support Professional.The ideal candidate will have experience with Java or another object-oriented programming language, and hands-on experience with Cloud Computing (AWS, Azure, or GCP).A degree in Computer Science, Software Engineering, or...

  • Senior Software Professional

    Há 3 dias

    Fortaleza, Ceará, Brasil beBeeSoftware Tempo inteiro US$110.000 - US$155.000

    Job OverviewWe are looking for a talented software professional to join our team.This role involves developing and maintaining software applications using C#, .net Core backend, and React/Typescript frontend. The ideal candidate will have strong programming skills, experience with object-oriented programming, and design patterns.The successful candidate will...

  • Multifaceted Support Professional

    Há 3 dias

    Fortaleza, Ceará, Brasil beBeeExecutive Tempo inteiro US$16.800

    About Executive SupportWe provide tailored solutions to match skilled professionals with American companies seeking quality talent.Dynamic teams bridge cultural gaps and facilitate successful collaborations.Candidates should possess exceptional communication, organization, and problem-solving skills to excel in this role.The ideal candidate will have a...

  • Senior Software Development Professional

    Há 3 dias

    Fortaleza, Ceará, Brasil beBeeSoftware Tempo inteiro US$120.000 - US$164.000

    Job DescriptionWe are seeking a seasoned software professional to join our talent network and collaborate with U.S. clients on project-based development work.This is a remote full-time opportunity for an experienced Full Stack Developer to leverage their expertise in Java, Angular, and AWS services to design, implement, and deliver scalable and efficient...

  • Ecommerce Senior Software Engineer

    1 dia atrás

    Fortaleza, Ceará, Brasil beBeeShopify Tempo inteiro US$100.000 - US$120.000

    Senior Shopify Developer Opportunity\We are seeking a seasoned Shopify developer to join our organization. As a senior developer, you will be responsible for providing first-level technical support, troubleshooting critical issues, and escalating as needed.\Key Responsibilities:\\Provide technical support and troubleshoot critical issues on Shopify;\Engage...

  • Academic Support Professional

    Há 7 dias

    Fortaleza, Ceará, Brasil beBeeEducation Tempo inteiro £24.027 - £24.790

    School Administration AssistantWe are seeking a highly skilled and dedicated professional to fill this key role within our educational institution.Key Responsibilities:GCSE English and Maths at grade C or above are essential qualifications for this position.Caring passionately for all students, regardless of their individual needs, is crucial.Building strong...

  • Senior Software Tester

    Há 3 dias

    Fortaleza, Ceará, Brasil beBeeSoftwareTester Tempo inteiro US$100.000 - US$145.000

    Senior QA engineer role available for skilled professionals seeking a challenging position in software testing.The ideal candidate will have experience in analyzing requirements, defining test plans, and reviewing product user interfaces. They will work independently and as part of a team to execute tests, find bugs, and track issues through resolution.We...

  • Senior Software Development Expert

    Há 4 dias

    Fortaleza, Ceará, Brasil beBeeSoftwareEngineer Tempo inteiro R$180.000 - R$220.000

    Software Engineer OpportunityWe are seeking a skilled and experienced software engineer to join our team. As a senior member of the engineering team, you will play a key role in designing and developing high-quality software solutions for our clients.The ideal candidate will have at least 4 years of professional experience in software development, with a...

  • Senior Software Application Developer

    Há 4 dias

    Fortaleza, Ceará, Brasil beBeeSoftware Tempo inteiro R$240.000 - R$264.000

    Senior Software Engineer Role Overview">">You will leverage your technical expertise to deliver high-quality code for moderately to highly complex projects.">">Key Responsibilities:">">Design and implement software solutions aligned with technical and business objectives.">Write, optimize, and maintain efficient code.">Implement automated End-to-End (E2E)...

  • Senior Technical Professional

    Há 3 dias

    Fortaleza, Ceará, Brasil beBeeDeveloper Tempo inteiro US$100.000 - US$150.000

    Job PostingWe are seeking a highly skilled Full Stack Software Developer to join our team. This role is ideal for someone who excels in a dynamic environment and thrives on contributing to meaningful projects.The ideal candidate will have experience with full stack software development, including back-end development, data storage and access models, and...