Workflow Automation Strategist

3 semanas atrás


São Paulo, São Paulo, Brasil Accruent Tempo inteiro

Job Summary:

We are seeking a highly skilled Workflow Automation Strategist to join our team at Fortive Corporation. As a key member of our implementation team, you will be responsible for designing, implementing, and optimizing ServiceNow solutions to streamline back-office operations.

Key Responsibilities:

  • Workflow Automation & Optimization
    • Analyze current back-office processes and identify opportunities for automation using the ServiceNow platform.
    • Propose and implement solutions to streamline workflows and improve efficiency while eliminating complexities.
  • ServiceNow Implementation
    • Lead and participate in the design, development, and deployment of ServiceNow applications, modules, and workflows focused on back-office functions (e.g., Customer Care, Finance Operations, Procurement, Service Management, etc.).
    • Champion industry best practices and processes that scale.
  • Modernization Projects
    • Drive modernization efforts by automating legacy systems, integrating ServiceNow with other platforms, and ensuring that back-office functions leverage cutting-edge technology.
  • Stakeholder Collaboration
    • Work with department leads and other stakeholders to gather requirements, define project goals, and implement ServiceNow solutions that meet the business's needs.
  • Process Improvement
    • Provide insights and recommendations to continuously improve operational efficiency, leveraging ServiceNow's full capabilities.
  • Training & Support
    • Provide training to users on new processes and tools. Offer ongoing support and troubleshooting as needed.
  • Governance & Compliance
    • Ensure all ServiceNow implementations adhere to company governance, security standards, and best practices.
  • Documentation
    • Maintain thorough documentation of workflows, processes, and implementation plans.

Required Skills & Qualifications:

  • ServiceNow Expertise
    • 2+ years of experience working with the ServiceNow platform, particularly in developing and implementing back-office workflow solutions.
  • Back-Office Operations Knowledge
    • In-depth understanding of back-office functions and experience automating these processes.
  • Process Optimization
    • Strong experience in business process reengineering, including continuous improvement methodologies.
  • Stakeholder Management
    • Experience collaborating with business leaders and cross-functional teams to understand requirements and deliver results.
  • Problem-Solving
    • Excellent analytical skills with a focus on identifying and resolving complex technical and business issues.
  • Communication
    • Strong verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders.
  • Certifications
    • ServiceNow certifications (Certified Implementation Specialist, Certified System Administrator, or Application Analyst) are highly preferred.

Estimated Salary Range:

$120,000 - $150,000 per year

Why Work at Fortive?

Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications, including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit, united by a dynamic, inclusive culture and energized by limitless learning and growth. At Fortive, we believe in you and your potential. Join us in shaping the future of technology and driving positive impact globally.


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