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The role of the Customer Service Professional involves providing administrative support to a sales team and enhancing the efficiency of sales processes. Key responsibilities include processing sales orders, drafting complex documentation, making calculations, coordinating with commercial operations, handling customer inquiries, and maintaining accurate records.
Main Responsibilities
- Provide timely and effective support to sales teams to ensure seamless sales processes.
- Process sales orders accurately and efficiently to meet customer requirements.
- Draft and prepare complex sales documentation, such as proposals and contracts.
- Perform financial calculations and reporting tasks to ensure data accuracy.
- Coordinate with commercial operations to track customer orders, manage inventory, and optimize logistics.
- Handle customer inquiries and provide exceptional service to meet customer expectations.
- Maintain up-to-date customer records, sales statistics, and performance metrics.
Qualifications & Skills
- Bachelor's degree in business administration or related field.
- Minimum 2 years of experience in customer service or order processing.
- Proficiency in Microsoft Office, SAP B1, and other field management software.
- Experience in compiling reports and generating statistics.
- Pleasant personality, self-motivated, excellent communication and teamwork skills.
- Intermediate to advanced English language proficiency.
About This Role
This position offers an exciting opportunity for a skilled professional to join our team and contribute to driving business success. If you have a passion for delivering exceptional customer service and possess strong administrative skills, we encourage you to apply for this challenging role.
