Operations Manager

3 semanas atrás

Cabo, Pernambuco, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro
Operations Manager Job Description

This position will be based in the Recife region, working closely with our team to ensure seamless operations at our Fulfillment Center.


Key Responsibilities:
  • Lead and supervise a team of Area Managers and hourly associates in outbound and/or inbound operations for the night shift.
  • Be responsible for the overall safety, quality, performance, and customer experience of the shift.
  • Carry out supervisory responsibilities in accordance with the organization's policies and procedures.
  • Be accountable for meeting and exceeding operational goals.
  • Engage in strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
  • Mentor, train, and develop teammates for career progression and learning.
  • Develop and share best practices across the shifts and network.
  • Drive process improvements and keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you would like to request an accommodation for the interview or onboarding process, please let our team know and we will connect you to our accommodation team.


Requirements:
  • Manage and drive staffing plans, schedules, quality initiatives, performance levels, process change initiatives, and other Process Improvement/Six Sigma initiatives to enable Operations and to attain the Business Plan.
  • Manage a team of approximately many employees within a very fast-paced/time-critical and demanding environment. This will include the setup and implementation of career development plans for all your Direct Reports, i.e., the Area Managers.
  • Manage a shift directly and a major process directly or indirectly – becoming a subject matter expert in your area.
  • Set/clarify requirements and expectations for Area Managers and Team Leaders.
  • Work closely with other support teams (HR, Financial Manager, Facilities Manager, Safety & Security Manager, IT Manager) to build and secure support and resources for projects and initiatives.
  • Carry out supervisory responsibilities in accordance with the organization's policies and procedures.
  • Implement change and/or develop new processes as required.
  • Participate from time to time in cross-functional Process and Business Improvement projects.
  • Candidates must be flexible to work weekends and/or overnight shifts regularly.
  • Mobility/Relocation for one of the regions: Northeast of Brazil.
  • MBA or Post Graduate Degree.
  • Six Sigma, Lean Manufacturing, and process improvement.
  • SQL and Advanced Excel.

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