Operations Manager

3 semanas atrás

Cabo, Pernambuco, Brasil Amazon Servicos De Varejo Do Brasil Ltda. Tempo inteiro
Operations Manager Job Description

This position will be based in the Recife region, Brazil.

Amazon Servicos De Varejo Do Brasil Ltda. is seeking an experienced Operations Manager to lead our Fulfillment Center in Recife. The successful candidate will be responsible for overseeing all processes within the warehouse, ensuring seamless operations and exceptional customer experience.

Key Responsibilities:
  • Lead and supervise a team of Area Managers and hourly associates in outbound and/or inbound operations.
  • Responsible for the overall safety, quality, performance, and customer experience of the shift.
  • Carry out supervisory responsibilities in accordance with the organization's policies and procedures.
  • Accountability for meeting and exceeding operational goals.
  • Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
  • Mentor, train and develop teammates for career progression and learning.
  • Ability to develop and share best practices across the shifts and network.
  • Proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. We celebrate the diversity of our workforce and the diverse ways we work.

Requirements:
  • Manage and drive staffing plans, schedules, quality initiatives, performance levels, process change initiatives, and other Process Improvement/Six Sigma initiatives to enable Operations and to attain the Business Plan.
  • Manage a team of approximately many employees within a very fast-paced/time-critical and demanding environment.
  • Manage a shift directly and a major process directly or indirectly – becoming a subject matter expert in your area.
  • Set/clarify requirements and expectations for Area Managers and Team Leaders.
  • Work closely with other support teams (HR, Financial Manager, Facilities Manager, Safety & Security Manager, IT Manager) to build and secure support and resources for projects and initiatives.
  • Carry out supervisory responsibilities in accordance with the organization's policies and procedures.
  • Implement change and/or develop new processes as required.
  • Participate from time to time in cross-functional Process and Business Improvement projects.
  • Candidates must be flexible to work weekends and/or overnight shifts regularly.
  • Mobility/Relocation for one of the regions: Northeast of Brazil.
  • MBA or Post Graduate Degree.
  • Six Sigma, Lean Manufacturing and process improvement.
  • SQL and Advanced Excel.

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