Medical Information Specialist
2 semanas atrás
This position provides technical and medical information to clients, analyzing and researching inquiries to provide accurate responses.
Key Responsibilities:- Responds to technical and medical information inquiries via phone, email or mail.
- Processes fulfillments and provides clinical trial information or after-hours on-call support.
- Analyzes caller questions to formulate accurate and concise responses.
- Identifies, records and triages adverse events and product complaints according to guidelines.
- Maintains knowledge of project and corporate policies including client products and regulatory requirements.
- Works with internal and external client contacts to resolve inquiries.
Requirements:
- Bachelor's degree in a life science field or equivalent experience.
- Native Portuguese speaker with strong English skills in reading, writing, comprehension and speaking.
- Solid computer and keyboarding skills.
- Good interpersonal skills.
- Ability to work independently and part of a team.
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