SAP Customer Service Expert

2 semanas atrás


São Paulo, São Paulo, Brasil Tata Consultancy Services Tempo inteiro
About the Role

Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. We are seeking a highly skilled SAP Customer Service (CS) expert to join our team.

Key Responsibilities
  • Provide technical support and expertise in SAP CS module
  • Configure and implement SAP CS solutions
  • Develop and maintain knowledge of SAP CS technical, configuration, and business area
  • Work with cross-functional teams to integrate SAP CS with other modules
  • Diagnose, analyze, and solve incidents related to SAP CS
Requirements
  • Strong SAP technical, configuration, and business area knowledge in CS module
  • Knowledge of serial number master setup, tracking, and integration with SD, MM, and FI modules for reporting
  • Knowledge of equipment master setup, tracking, and integration with SD and FI modules for reporting
  • Knowledge of service notification and integration with other processes
  • Knowledge of material issues and postings
  • Knowledge of EDI and IDOC processing
  • Worked or has good knowledge in order management SD process specifically on master data, basic functions, pricing, material determination, output control, sales documents, item categories, schedule line categories, delivery documents, billing documents, contracts, account determination, and partner determination
  • Knowledge of replacement processing including scrap and refurbishment processing
  • Knowledge of service work orders and integration throughout repairs process
  • Understanding and experience in integration of CS with SD, MM (material management), LE (logistics execution), and FI (financial accounting) modules
What We Offer
  • Health insurance
  • Dental Plan
  • Life insurance
  • Transportation vouchers
  • Meal/Food Voucher
  • Childcare assistance
  • Gympass
  • TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social, and financial assistance to associates
  • Partnership with SESC
  • Reimbursement of Certifications
  • Free TCS Learning Portal – Online courses and live training
  • International experience opportunity
  • Discount Partnership with Universities and Language Schools
  • Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
  • TCS Gems – Recognition for performance
  • Xcelerate – Free Mentoring Career Platform


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