Studio Casino Games Coordinator

1 semana atrás

Mato Grosso, Brasil beBeeScheduling Tempo inteiro R$2.863 - R$4.338

Job Summary

We are seeking a highly organized and detail-oriented Scheduling Officer to join our team in Malta. As a key member of our Floor Operations Team, you will be responsible for ensuring the smooth operation of live dealer games in a studio environment.

Main Responsibilities:

  • Develop and manage rotation schedules for tables and workstations for every shift for all Floor Operations and Service Teams, ensuring equitable distribution while adhering to anti-collusion regulations.
  • Foster and maintain strong working relationships with Team Managers and Floor Operations Teams, facilitating clear and effective communication regarding schedule changes, emergencies and replacements.
  • Assess and address the impact of any modifications to table or workstation rotations during the shift, resolving conflicts in a collaborative manner; identify and arrange for replacements as required.
  • Ensure accurate record-keeping of shifts, breaks, and working hours, and forecast staffing needs based on data analytics and trends.
  • Provide periodic and ad-hoc reports as needed to management.
  • Complete any additional duties as requested by the company.

Required Skills and Qualifications:

  • Diploma or degree in Business Administration, Human Resources, Hospitality Management, or related fields.
  • Proficiency and experience in workforce planning or scheduling. Previous experience in a live casino or iGaming company is a strong asset.
  • Intermediate-to-advanced MS Excel skills for scheduling and reporting purposes to enable creation, management, and adjustment of complex shift schedules.
  • Skill and efficiency in multitasking and quick-thinking when addressing unexpected situations, changes or emergencies such as sick leaves and no-shows.
  • Understanding of labour laws, shift regulations, and compliance requirements.
  • Ability to work on a 24/7 basis, including night shifts.
  • Strong interpersonal skills to resolve scheduling conflicts and handle staff concerns diplomatically.
  • Excellent verbal and written communication skills for clear, concise reporting and liaising between different teams.

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