Developer Support Expert

1 dia atrás

São Paulo, São Paulo, Brasil beBeeExpert Tempo inteiro US$90.000 - US$120.000
Job Overview

Docusign's Developer Support Engineer plays a crucial role in ensuring seamless API integration and customer satisfaction. As the primary point of contact for technical queries, this position requires expertise in troubleshooting complex issues and providing timely solutions.

The ideal candidate will possess excellent communication skills, strong analytical abilities, and a passion for delivering exceptional customer experiences.

This role is an individual contributor position reporting to the Manager, Developer Support, and involves working directly with customers and ISV developers to resolve API, authentication, and SDK-related questions.

The selected candidate will also be responsible for building API examples and test cases, reporting bugs to the engineering organization, writing knowledge base articles, participating in webinars, and more.

Responsibilities
  • Perform troubleshooting and development assistance to the Docusign Developer Community
  • Assist the customer with how-to questions, technical articles, and tutorials on basic to intermediate-level use cases of Docusign APIs and SDKs
  • Act as a domain expert for Advanced Docusign Features including APIs, SDKs, webhooks, PowerForms, Templates, Embedded signing, and Salesforce Integration
  • Perform troubleshooting sessions with developers on API integrations and Docusign connectors
  • Diagnose code samples from customers for advanced testing purposes to identify issues and document them completely prior to internal escalation
  • Act as a point of escalation for technical questions including internal and external department inquiries to facilitate rapid deployment of customers' applications
  • Check escalated issues found by internal team members prior to advancing through necessary channels
  • Participate in Docusign forums to support growth of self-help within the Docusign Developer Community
  • Attend and represent Docusign at developer events and activities such as webinars and conferences
Requirements
  • Bachelor of Science degree in Computer Science, Engineering, or equivalent
  • Fluent in English
  • 2+ years of experience with SaaS troubleshooting experience in a Technical Support capacity, with 1+ year as a developer or
  • 2+ years as a Software Engineer or Software Test Engineer
  • 1+ years of experience with Internet technologies including REST APIs, JSON, XML, SOAP, PubSub architecture, and software technologies including .NET
  • Experience in one or more coding languages including Python, Ruby, JavaScript, C#, PHP, Node.js, and Java
  • Experience solving and triaging complex, code-related technical issues
  • Experience in solving performance and network-related issues
  • Experience using GitHub to host code samples
Preferred Qualifications
  • Fluent in Spanish
  • Experience in providing technical customer support a strong preference
  • Experience in using or debugging REST or SOAP APIs
  • Proficiency in additional languages beyond English
  • Salesforce Development Certification
  • Experience using Salesforce Apex
  • Experience with creating technical articles
  • Ability to understand new and popular programming languages as more developers use them to create Docusign integrations
What We Offer

We offer a remote work environment that allows employees to work from anywhere, flexible schedules, and opportunities for professional growth and development.

Our company values include equality, honesty, and integrity, which guide our interactions with employees, customers, and the community.

We are committed to providing accommodations for qualified individuals with disabilities in our job application processes.

Applicant and Candidate Privacy Notice.

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