Cloud Infrastructure Specialist

As a seasoned cloud infrastructure professional, you will play a crucial role in designing, deploying, and maintaining high-performance, secure, and available cloud infrastructure for our customers. You will serve as a trusted advisor, guiding customers through best practices and root cause analysis to address their use-cases and challenges.

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• Create complex plans and define standard models to be submitted in committees and followed by the team's T1/T2/T3 workers">
• Directs and guides the tasks that must be documented in an action plan">
• Identifies, maps and involves key stakeholders, identifying their needs, updating documents, procedures, knowledge base articles or changes, whether directed by leaders or collaborators, or identified by himself">
• Bring business needs to technical staffing and Provide transformation consulting expertise while engaging with client leaders and key stakeholders">
• Provides constant updates on the progress of the tasks you are carrying out, using the pre-defined tools and templates. Must have the ability to interact with different areas of the organization or suppliers, leading activities to completion">
• Participates in meetings with customers and/or partner areas and maps technological or procedural needs, meeting the needs of internal or external customers">
• Take a leadership role in customer relationships, consulting services delivery, and customer-facing professional services delivery projects">
• Provide transformation consulting expertise while engaging with client leaders and key industry and transformation leaders to accelerate their transition to Cloud">
• Excellent written and verbal communication">
• Responsible for answering high and critical complexity calls, performing advanced troubleshooting to restore the operability of services within the agreed SLA">
• Operates technically in various technologies, establishing crisis rooms, being the reference specialist for T1/T2/T3, including Equinix platform services">
• Responsible for disseminating knowledge through the creation of articles in knowledge bases and preparation of internal training for T1/T2/T3 analysts">
• Performs environment analysis and proactive infrastructure actions (critical mission, capacity, high availability and security), performing system corrections, changes and maintenance to ensure the needs">Required Skills & Qualifications:">

Experience with microservices within container orchestration platforms

Solid skills in scripting language/database queries and automation focus on testing with SDLC (Software Development Life Cycle) practices

Demonstrated solid experience implementing IaC (Infrastructure as Code)

Experience with Routing and network solution, SDN (software defined network)

Collaborate with InfoSec teams to assure best security practices while providing necessary observability

Technical hands-on experience in automating and integrating analysis tools into the DevSecOps pipeline

Technical mentoring of team members, exercising a leadership role in the development and transfer of knowledge

A career at this company means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment.

We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.