Technical Support Specialist
1 semana atrás
Job Summary:
We are seeking a highly skilled and experienced Technical Support Specialist to join our team. As a key member of our support organization, you will play a vital role in providing exceptional technical support to internal and external customers.
Key Responsibilities:
- Technical Support and Issue Resolution: Utilize your analytical and problem-solving skills to troubleshoot product issues, document complaints accurately, and collaborate with cross-functional teams to drive continuous improvement.
- Customer Engagement and Documentation: Engage with customers to collect detailed information about complaints, document them accurately in the complaint management system, and adhere to quality compliance standards.
- Collaboration and Continuous Improvement: Collaborate with Field Service, Sales, Marketing, and Quality Assurance teams to support continuous improvement efforts, maintain product knowledge, and represent Technical Support on projects and operational teams.
Requirements:
- Bachelor's degree in Biomedicine, Biology, Biotechnology, Pharmacy, Engineering (Biochemical/ Mechanical/Electrical), or related courses.
- 1-2 years of related work experience in customer service, technical support, service, or product support roles.
- Language Skills: English & Portuguese Fluency (written & spoken) required.
Preferred Qualifications:
- Experience working for or partnering with US-based Life Sciences/Diagnostic/Medical Device Companies is desirable.
- Possess a strong customer-oriented mindset, understanding customer expectations, and empathizing with their needs.
- Demonstrate knowledge and use of commercial computer application packages (MS Office) and familiarity with SalesForce.com or similar CRM systems.
Work Arrangement:
- This role is eligible for remote work arrangements and may include occasional overnight travel.
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