Incident Management Specialist

1 semana atrás

Brasil beBeeTechnical Tempo inteiro R$90.000 - R$120.000
Job Overview

The primary function of this role is to provide timely and effective incident management. This involves conducting initial diagnostics, identifying the root cause of faults, and implementing corrective actions to resolve issues efficiently.

To be successful in this position, you will need excellent communication skills, a high level of technical expertise, and the ability to work under pressure. You must also be able to build strong relationships with colleagues and clients alike.

Key Responsibilities:
  • Conduct thorough fault analysis and diagnosis to identify root causes.
  • Implement corrective actions to resolve customer faults promptly.
  • Provide expert technical support and guidance to customers and internal stakeholders.
  • Ensure that all incidents are properly documented and escalated as necessary.
  • Collaborate with cross-functional teams to identify and implement process improvements.
Requirements:
  • Excellent technical knowledge and skills in fault diagnosis and correction.
  • Strong communication and interpersonal skills.
  • Ability to work effectively under pressure and meet deadlines.
  • Experience in incident management or a related field.
  • Proficiency in relevant software tools and technologies.

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