IT Support Specialist

1 semana atrás

Porto Alegre, Rio Grande do Sul, Brasil beBeeField Tempo inteiro R$52.800 - R$79.200
Job Opportunity

We are seeking a skilled Field Service Support professional to join our team.

  • This role involves providing onsite support to ensure operational and technical assistance is delivered effectively.
  • Troubleshooting and resolving incidents associated with EUC equipment and software, as well as providing break/fix support, advice, and assistance to authorized users.
  • Excellent IT hardware troubleshooting skills in Windows 10/11 OS, MS Office, Outlook troubleshooting, and basic networking skills.
  • Collaborating with third-party vendors to maintain equipment and software in good working order.
  • Managing PC asset support, including adding, moving, changing, updating, and reassigning laptop/desktop devices.
  • Coordinating hard and soft break/fix services for laptops and desktops.
  • Administering PC cycle and IMACD experience - Asset management (Asset tagging or scanning, updating the Asset database with all changes performed or reported to maintain up-to-date and valid data in the CMDB).
  • Configuring PCs in inventory, including domain joins, copying/reloading of data, profile creation, adding printers, network & wireless configuration, reinstalling software, applying patches, post-installation validations of all activities, and end-user training of any new hardware/software.

The ideal candidate will have a strong background in IT hardware troubleshooting, excellent communication skills, and the ability to work independently in a fast-paced environment.

We offer a comprehensive benefits package, including health insurance, life insurance, Gympass, TCS Cares, partnership with SESC, reimbursement of certifications, free access to online courses and live training, international experience opportunities, discount partnerships with universities and language schools, Bring Your Buddy program, TCS Gems recognition for performance, and Xcelerate mentoring career platform.

Tata Consultancy Services is an equal opportunity employer, committed to diversity and inclusion, and we encourage anyone interested to build a career in TCS to participate in our recruitment process.

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