Front Desk Representative

1 semana atrás


Brasil Accor Hotels Tempo inteiro

SLS Dubai Hotel and Residences, a luxury lifestyle 5-star city hotel under the Accor group umbrella, is seeking a skilled Front Desk Agent to join its team.

As a Front Desk Agent, you will be the first point of contact for guests, providing exceptional service and ensuring a seamless experience.

Key Responsibilities:

  1. Welcoming and checking in guests in a timely and efficient manner
  2. Providing guests with information about the hotel, its services, and local attractions
  3. Ensuring all guest requests are handled accurately and promptly
  4. Differentiating between guest types and handling them accordingly
  5. Following up on all arrivals and recording guest feedback
  6. Dealing with guest requests, accidents, and thefts in a timely and professional manner
  7. Updating and maintaining the reception handover book
  8. Ensuring guest privacy and security
  9. Adhering to hotel policies and procedures
  10. Managing front desk supplies and ordering as needed
  11. Complying with hotel credit policies
  12. Encouraging up-selling to maximize rates
  13. Maintaining a clean and organized work area

Requirements:

  1. High School Diploma or equivalent
  2. 1-2 years of experience in a public contact position, preferably in an upscale hotel
  3. Ability to work with computers and point of sale systems
  4. Strong verbal and written communication skills in English
  5. Ability to multitask and work in a fast-paced environment
  6. Positive and productive working relationships with colleagues and departments

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