Front Desk Representative
1 semana atrás
SLS Dubai Hotel and Residences, a luxury lifestyle 5-star city hotel under the Accor group umbrella, is seeking a skilled Front Desk Agent to join its team.
As a Front Desk Agent, you will be the first point of contact for guests, providing exceptional service and ensuring a seamless experience.
Key Responsibilities:
- Welcoming and checking in guests in a timely and efficient manner
- Providing guests with information about the hotel, its services, and local attractions
- Ensuring all guest requests are handled accurately and promptly
- Differentiating between guest types and handling them accordingly
- Following up on all arrivals and recording guest feedback
- Dealing with guest requests, accidents, and thefts in a timely and professional manner
- Updating and maintaining the reception handover book
- Ensuring guest privacy and security
- Adhering to hotel policies and procedures
- Managing front desk supplies and ordering as needed
- Complying with hotel credit policies
- Encouraging up-selling to maximize rates
- Maintaining a clean and organized work area
Requirements:
- High School Diploma or equivalent
- 1-2 years of experience in a public contact position, preferably in an upscale hotel
- Ability to work with computers and point of sale systems
- Strong verbal and written communication skills in English
- Ability to multitask and work in a fast-paced environment
- Positive and productive working relationships with colleagues and departments
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