
Retail Customer Experience Program Manager
Há 4 horas
About the Role
To deliver an exceptional experience for customers, we are seeking a skilled Program Manager to lead our Groceries and Retail CX initiative. This role will involve listening to customer feedback, understanding pain points, and designing solutions to enhance their experience.
The ideal candidate will partner with Operations and Product teams globally to design and implement top-class support solutions. They will work closely with support operations and be accountable for delivering support services through agents and technology.
We seek a dedicated customer advocate who is an excellent relationship builder, project manager, and process optimizer.
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