Senior Commerce Platform Governance and Experience Manager

4 semanas atrás


São Paulo, São Paulo, Brasil Tiktok Tempo inteiro

About the Role:

TikTok is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services. As a key member of our Governance and Experience team, you will play a critical role in building a safe and trustworthy marketplace for users, partners, and creators.

Key Responsibilities:

- Collaborate with governance and experience specialists to design commerce platform policies across various domains, including partner, listing, IPR, content, creator, and customer experience policies.
- Develop detailed execution playbooks based on overarching strategies for specific policy or experience domains, and take ownership of execution outcomes.
- Investigate, manage, and resolve platform policy violations or process-related incidents. Build and maintain SOPs to efficiently handle these issues.
- Assist in creating proactive monitoring and detection programs for policy violations, and enforce appropriate actions.

Requirements:

- Bachelor degree.
- 5+ years of experience in related domains, including Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policymaking and Operations Management, or Ecommerce Strategy, Seller or Product Growth, Risk, Compliance, or Experience programs.
- Proficiency in English and Portuguese is required for this role.
- Excellent stakeholder and program management skills, to influence cross-functional stakeholders and senior leaders to achieve results.

What We Offer:

- Opportunity to work with a global team aiming to build a safe and trustworthy marketplace for users, partners, and creators.
- Collaborative and dynamic work environment.
- Competitive compensation and benefits package.



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