E-commerce Training Program Manager

3 semanas atrás


São Paulo, São Paulo, Brasil Tiktok Tempo inteiro

About the Role

We are seeking a skilled Commerce Training Program Manager to join our Governance and Experience team at TikTok. This role will be responsible for developing and delivering training programs to ensure our moderators have the necessary knowledge and skills to maintain a safe and trustworthy marketplace.

Key Responsibilities

  • Collaborate with internal stakeholders to identify training needs and develop training sessions
  • Evaluate moderator performance and identify areas for improvement
  • Work with cross-functional teams to produce training materials and deliver training to regional moderators
  • Measure the effectiveness of training and identify opportunities for improvement

Requirements

  • Bachelor's degree or equivalent experience
  • Proficiency in English and Portuguese
  • At least 3 years of experience as a trainer
  • Excellent interpersonal and communication skills

About TikTok

TikTok is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services. We are committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace.


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