Strategic Delivery Manager

Há 5 dias


São Paulo, São Paulo, Brasil Servicenow Tempo inteiro

**About Us**

Servicenow stands as a global market leader, bringing innovative AI-enhanced technology to over 8100 customers. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

The Senior Engagement Manager will oversee the delivery of the defined solution scope to meet the customer's desired results. This requires the EM to complete the project following Servicenow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner.

Key Responsibilities:

  • Lead the delivery team throughout the engagement, often in collaboration with a services partner.
  • Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
  • Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.
  • Understand the goals and align the deliverables accordingly.

Requirements:

  • 8+ years progressive experience as part of a professional services organization; or equivalent education/experience.
  • Ability to travel up to 50%.
  • Industry domain expertise.
  • Creativity with comfort running projects independently.
  • Success driving complex issues through analysis and resolution.
  • Experience working collaboratively.
  • ServiceNow certifications in aligned workflow.


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