Service Delivery Manager

Há 4 dias


São Paulo, São Paulo, Brasil Microsoft Tempo inteiro

Company Overview

At Microsoft, we are committed to empowering every person and organization on the planet to achieve more. Our culture is centered around embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day. This allows us to create life-changing innovations that impact billions of lives worldwide.

We are seeking an experienced Service Delivery Manager to join our team. As a key member of our Area Solution Architecture team, you will be responsible for delivering strategic account planning, technical expertise, and guiding sellers on potential domain alignments.

Responsibilities:

  • People Management: Deliver success through empowerment and accountability by modeling, coaching, and caring. Define team objectives and outcomes, enable success across boundaries, and help the team adapt and learn.
  • Customer Relationships: Create strategic relationships with key stakeholders, identify wide-spread patterns, and develop strategies for the business. Bring in new customer opportunities in partnership with Sales, communicate current views of service delivery to customer executives, and ensure that your team guides customers through relevant change initiatives.
  • Internal Relationships and Coordination: Ensure that customer opportunities, questions, and/or issues are brought to the appropriate internal teams. Establish accountabilities to drive customer outcomes and ensure internal stakeholders are in place.
  • Portfolio Management: Oversee a broad portfolio of accounts managed and supported by Account Delivery Executives (ADEs) across a large territory or complex accounts. Manage and ensure the all-up delivery of consulting engagements.


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