Delivery Excellence Manager

Há 2 dias


São Paulo, São Paulo, Brasil Collinson Trabalho remoto Freelance Tempo inteiro

We are looking for an experienced professional to join our team as a Delivery Excellence Manager.

This role requires a strong background in services business, preferably marketing or data services, with a minimum of 7 years' experience and a proven track record in managing delivery, performance, and profitability on major technology implementation projects.

Key Responsibilities
  • Program Planning: Define program vision, goals, strategy, and roadmap. Align with organizational goals.
  • Project Approach: Define the approach for all projects and tailor it to each client.
  • Project Oversight: Manage related IT projects, ensuring they meet deadlines, budget, and quality standards.
  • Communication: Act as the main point of contact, provide updates, build stakeholder relationships, manage changes, and communicate adjustments.
  • Resource Allocation: Allocate and manage resources (people, technology, budget), resolving conflicts.
  • Prioritization: Prioritize tasks and team involvement between different projects.
  • Team Management: Manage team and ecosystem members.
  • Risk Management: Identify, mitigate, and plan for program risks and issues.
  • Business Development: Support and, as appropriate, manage business development initiatives (e.g. costings, presentations, participate in BD workshops with the prospect).
  • Process Optimization: Follow and optimize standards, metrics, and practices for the successful and profitable delivery of Collinson operational services – Digital processes and tools key for this role.
  • Client Engagement: Work with client, global, and regional stakeholders to support the development, testing, and implementation of new services and propositions.
  • Project Support: Undertake and support other regional or group projects as briefed from time to time.
  • Solution Implementation: Working closely with BD and Client Services teams to identify appropriate solutions, prepare BRDs, manage delivery teams (in-house, Group, 3rd Party) all the way through to successful implementation.
  • Team Leadership: Lead, mentor, and motivate teams, fostering collaboration.
  • Delivery Success: Ensure successful completion of all program projects, meeting goals and deadlines.


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