Bellperson Assistant

At Accor Hotels, we are seeking a highly skilled and customer-focused Bellperson to join our team at Fairmont Austin. As a Bellperson, you will be responsible for delivering exceptional guest experiences by providing timely and efficient luggage handling, message delivery, and other services.

• Ensure the lobby and front entrance are clean and well-maintained, paying attention to glass areas and main doors.
• Record and deliver guest and colleague items to the correct destination in a timely manner.
• Provide assistance to guests in the lobby, under the direction of Guest Services leaders.
• Undertake duties and responsibilities of the Doorman, as directed by the Guest Service Manager.
• Collect and deliver luggage to guest rooms within the standard time frame.
• Handle guest property with care and attention to detail.
• Assist with room changes and long-term guest luggage storage.
• Direct guests to the correct destination and provide information about hotel services and amenities.
• Display a friendly, courteous, and sincere attitude towards guests, making them feel welcome and at ease.

• Proficient in English (verbal and written).
• Ability to handle multiple tasks in a fast-paced environment.
• Flexibility in working hours and willingness to work overnight.
• Prior experience in customer service is an asset.
• Ability to lift up to 25kg.

We are a global leader in hospitality, committed to providing exceptional guest experiences. Our team is passionate about delivering outstanding service and creating memorable moments for our guests. As a Bellperson at Fairmont Austin, you will be part of a dynamic and supportive team that values diversity, inclusion, and employee well-being.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.